Return Policy

If you received your product and it is not exactly what you ordered, or your product arrived damaged, we are here to help you.  We understand that there will be instances where you may need to return or exchange a product for various reasons.  In the event that you do need to return or exchange a product please read the below information regarding our return or exchange process and policies.  

Did your order arrive damaged?

If your order shipped via UPS, or FedEx and it arrived damaged please notify us within 3 business days.  You can reach us via phone, at  1-800-372-1705, or via email support@AuthorityPlaysets.com.  Please be prepared to provide pictures of the damaged product.

If your order shipped via truck freight or white glove delivery, please examine the product prior to signing for it.  

  • If there appears to be slight damage to the product, please write damaged on the bill of lading.  Also, please show the driver the damage and have them also note it on the bill of lading. 
  • Please notify us of the damaged product.
  • The best solution to fix a damage delivery is for us to send you new parts to replace the items in the delivery that were damaged. Returning the whole shipment is discouraged.

Is there a problem with your order that does not have to do with damage?  We accept returns or exchanges of product within 30 days of the product shipping from the warehouse. If you choose to exchange or return a product please follow the below steps.

  • Email or call us with your order number, name, full contact details, and the model number and quantity of the product you would like to exchange or return.
  • We will then issue you an RA number for the return of the product and provide you with a return address.  An exchange or return will not be accepted without an RA number. 
  • Once the product has been sent back, please provide us with the tracking details of the shipment.  
  • There will be a 15% restocking fee on the original price, and you will be responsible for the return shipping and handling for exchanges or returns that do not fall under any error of Authority Playsets. 
  • Freight Returns that do not fall under any error of Authority Playsets or an authorized representative are not reimbursed for outbound shipping. We are charged the actual shipping costs to and from the warehouse for these returns and they can start around $175 & up. If the returned product was sold as a "Free Shipping" item from us and weights 150 lbs. or more, the refund for the product will be minus the actual outbound Freight shipping charges.
  • All original packaging must be intact, otherwise additional charges may apply.  
  • Any product that is considered a custom order, cannot be returned or exchanged.  Please ask us if you are questioning if your order fails under the category of custom. 
  • Not all products can be exchanged or returned.  Please contact us if you have a question of whether or not your product can be exchanged or returned.

What if you place an order and would like to cancel it?

If you have placed an order and decided that you would like to cancel the order, we will accept your cancellation, unless the order has already shipped.  Typical orders ship out within 72 hours. If the order has been shipped we will be unable to cancel the order, and you will need to follow the above steps for a return or exchange.

What if you have had your product longer than 30 days and would like to return or exchange it? Or the product is defective?

In this case, you will need to contact the manufacturer of the product directly.  If you need a manufacturers contact details, please let us know.

Authority Playsets is part of the Authority Shops network.